Refund policy

Product return form in Polish (Download ⇓)

Product return form in English (Download ⇓)

RIGHT OF WITHDRAWAL (§ 9. Terms of Services)

1.     The Customer, may withdraw from such contract within 14 days without giving any reason and without bearing any cost, except for the costs specified in subsections 7 and 8 below.

2.     The period for withdrawal starts from the delivery day to the Consumer.

3.     The Consumer may withdraw from the contract by informing the Seller of the decision to withdraw from the contract by an explicit statement, for example, by sending it, before the deadline, to the address:

a) In writing form to the address: Qi-Nu Spółka Z Ograniczoną Odpowiedzialnością with registered office in Izabelin B, ul. Bohaterów Kampinosu 13, 05-080 Izabelin B, Poland;

b)    In electronic form to the email address: shop@qi-nu.com

4.     In the case of withdrawal from a distance contract, the contract will be deemed not to have been concluded.

5.     In the case of withdrawal from the contract, the Consumer will be obliged to return the Product to the Seller immediately, no later however than within 14 days from the date on which the Consumer informed the Seller of the withdrawal from the contract. To meet that deadline it is sufficient if the Product is sent back before the expiry of the 14-day period to the following address:

Magazyn Omida

ul. Kwietniowa 36

05-090 Wypędy

Poland

6.     The Consumer will be obliged to cover the direct costs of returning the Product [packaging costs, postage for return shipping].

7.     In the case of withdrawal from the contract, the Seller will immediately, not later than within 14 days from the date of receipt of a statement of withdrawal from the contract by the Consumer or the entity referred to in subsection 1, refund all payments received from the Consumer.

8.     The payment will be refunded by the Seller using the same method of payment as the Consumer or the entity referred to in subsection 1, unless the entity has expressly agreed to a different method of refund.

9.     The Seller may withhold the refund of payments received from the Customer until the Product return is received.

10.  The Customer is liable for any diminution in the value of the item resulting from the use of the item in a manner other than that necessary to establish the nature, characteristics and functioning of the item.

11.  The right of withdrawal from a distance contract will not apply to the Consumer or the entity referred to in subsection 1 with regard to contracts:

a)     for the provision of services where the vendor has performed a service in full with the express consent of the consumer who has been informed prior to the performance of the service that they will lose their right of withdrawal after the vendor has performed that service;

b)     in which the object of the supply is a non-prefabricated item produced to the consumer's specification or intended to meet their individual needs;

c)     where the object of the supply is a perishable item or an item with a short shelf life;

d)     in which the object of the supply is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery;

e)     in which the object of the supply is a thing which after delivery is,  by reason of its nature, inseparably joined with other things;