Terms of service
Terms and conditions in force from 26th May 2025
§ 1.
DEFINITIONS
a) Account – an Electronic Service where the Seller enables the Customer to set up an Account with individual name (login) and password, which to be set up requires the Customer to fill out the Form; in the Account it is possible to collect information about Orders placed through that Account, edit the Customer's data, marketing consents and view the Orders history;
b) Business day – a single day from Monday to Friday excluding public holidays in Poland;
c) Cart – a virtual tool that allows the Customer to aggregate selected Products before purchasing them and to calculate their value. When selecting Products, the Customer may freely manage the content of the Cart by adding or removing Products to and from it;
d) Customer – is a Party to the sales contract concluded with the Seller, including: Consumer, entrepreneur, legal person or organisational unit without legal personality with legal capacity granted by law, which has concluded or intends to conclude a Contract with the Seller or which uses or intends to use an Electronic Service;
e) Consumer – Customer who is any natural person acting for purposes outside its commercial, industrial or production, artisanal or liberal activity.
f) Consumer Rights Act – Act of 30 May 2014 on consumer rights.
g) Contract – a contract relating to the sale of a Product concluded between the Customer and the Seller; the information provided in these Terms and Conditions, and the data contained in this website does not constitute an offer to sell, but an invitation to bid (invitatio ad offerendum). There will be no contract between you and us in connection with any product until your order is expressly accepted by us.
h) Electronic Service – a service provided electronically by the Seller to the Customer through the Online Store;
i) Newsletter – a service provided electronically, which the Customer may order (subscribe to) via the Website – electronic distribution service provided by the Seller via email, which enables all subscribed Customers to automatically receive from the Seller periodic electronic content containing information about the Seller, its Products, services provided by entities related to the Seller, news and promotions at the Online Store;
j) Opinion - content added by the Customer, in response to the Seller's request to express an opinion about the Product, after the purchase of the Product.
k) Order – Customer's declaration of will expressing a direct will to conclude a distance Contract, submitted with the use of means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Contract and the Customer's data necessary for the conclusion and performance of the Contract to the extent specified on the Order Form [method of payment, method of Product delivery, place of Product delivery, and the Customer's details];
l) Order Completion Time – number of working days it takes for the Seller to prepare the Order placed by the Customer, pass the ordered Product to the carrier, and deliver the ordered Product via the carrier to the place designated by the Customer in the Order Form;
m) Order Form – an Electronic Service, an interactive form available in the domain of the online store qi-nu.com which enables placing Orders, in particular by adding Products to an electronic cart and specifying terms of the sales contract, including delivery and payment method;
n) Pre-Sale – presentation by the Online Store of content constituting an invitation to submit offers by Customers and relating to Products that are in the process of manufacture or the manufacture of which is planned, to enable ordering a product before its release at a special price in accordance with separate Pre-Sale Terms and Conditions;
o) Promotion – a strictly time-limited discount on selected Products that are offered by the Seller and may be the subject of a Contract between the Customer and the Seller;
p) Proof of purchase – VAT invoice or other proof given to the Customer at his/her request confirming the sale of the Product;
q) Pre-sale Product – a Product presented in the Online Store marked as "pre-sale" [label in the Product presentation], that may be reserved in accordance with the Pre-sale Terms and Conditions, which has not yet been manufactured or is not available in the Online Store; the delivery of a Pre-sale Product takes place after the Customer has made the payment within the period set out in the presentation of the Pre-sale Product;
r) Product – a movable item available in the Online Store, being the subject of a Contract between the Customer and the Seller;
s) Seller – Qi-Nu Spółka Z Ograniczoną Odpowiedzialnością with registered office in Izabelin B, ul. Bohaterów Kampinosu 13, 05-080 Izabelin B, Poland., entered into the Register of Companies of the National Court Register by the District Court in Warsaw, XIV Commercial Division of the National Court Register, under number KRS 0001088870, with a share capital of PLN 5000, which has been paid in full, VAT No. (NIP) 1182279266, statistical No. (REGON) 527817440.
t) Terms and Conditions – these online store terms and conditions;
§ 2.
GENERAL PROVISIONS
1. The Service Provider and also the Seller in the Online Store at https://qi-nu.com/ is: Qi-Nu Spółka Z Ograniczoną Odpowiedzialnością with registered office in Izabelin B (, ul. Bohaterów Kampinosu 13, 05-080 Izabelin B, Poland., entered into the Register of Companies of the National Court Register by the District Court in Warsaw, XIV Commercial Division of the National Court Register, under number KRS 0001088870, with a share capital of PLN 5000, which has been paid in full, VAT No. (NIP) 1182279266, statistical No. (REGON) 527817440.
2. Acceptance of these Terms and Conditions is voluntary, but it is necessary for the Customer, in order to create an Account and/or conclude the Contract and create an Order through the Online Store.
3. The Seller conducts sales and pre-sales of dietary supplements, which are not medicinal products but foodstuffs, in the form of: liquids, capsules, coated tablets, tablets, sachets with powder, and other similar forms. Their sole purpose is to supplement the Customer's diet with minerals, vitamins or other substances having a nutritional or other physiological effect. Dietary supplements sold by the Seller are not a substitute for medicinal products prescribed to the Customer by a medical doctor.
4. We reserve the right to remove any product from Online Store at any time in our sole discretion and/or to remove or modify any material or information from this website. Although we make every effort to always process all placed orders, there may be exceptional circumstances that may require us to decline to process an order after sending the order confirmation message and we reserve the right to do so at any time. We will not be liable to you or any third party for removing any product from this website, for removing or modifying any material or content from this website, or for not processing an order after we have sent you the order confirmation message.
The Customer using the Online Store is obliged to:
a) use Electronic Services in compliance with applicable laws and the provisions of these Terms and Conditions;
b) not to supply or transmit any content of unlawful nature;
c) use the Electronic Services in a manner that does not interfere with their functioning;
d) use any content from the Online Store and Newsletter only for his/her own personal use.
5. The Seller ensures the protection of the transmitted digital content and data by the implementation of technical and organisational measures in order to prevent them from being obtained by unauthorised persons (e.g. access passwords, anti-virus software). However, the Seller would like to point out that the use of the Internet and services provided electronically carries the risk of malicious software entering the Customer's information and communications technology system and equipment or unauthorised access to the Customer's data by third parties. In order to minimise these risks, the Customer is obliged to use appropriate technical safeguards, such as e.g. use of current versions of software, use of strong and unique passwords, use of anti-virus software.
6. All photographs of Products and other materials (including text, graphics, logos) placed in the Online Store, Order Form, and Newsletter are the property of the Seller or have been used by the Seller with consent of third parties who hold copyrights or intellectual property rights to them. It is forbidden to copy any photographs and other graphics and to reprint any text placed in the Online Store, the Order Form, and the Newsletter, including making them available on the Internet, without written consent of the Seller or other third party holding the rights to them.
7. It is forbidden to download any image from the website of the Online Store, Newsletters and to use it for marketing and commercial purposes. The use of the aforementioned materials without prior written consent of the Seller or any other third party holding copyrights or intellectual property rights is illegal and may constitute grounds for civil and criminal proceedings against the perpetrators.
§ 3.
THE ACCOUNT
1. To use the Account is necessary to:
a) fill out the Form by the Customer the Registration Form with the data for creating an Account;
b) in the Registration Form it is necessary for the Customer to provide the following details: name and surname, address (street, house/flat number, postal code, town), email address, contact telephone number, and password.
c) click on the "Create an account" field;
d) confirm the desire to create an Account by clicking on the confirmation link, which is sent automatically to the email address provided by the Customer;
2. The Account service is provided free of charge for indefinite period of time. The Customer has the option, at any time and without giving any reason, to delete the Account (cancel the Account) by sending a relevant request in writing or electronically to shop@qi-nu.com or by using the 'delete the account' option available in the Account.
3. Deletion of the Customer's account will not result in withdrawal of marketing consents [sent via email or sms/mms/telephone].
4. The Newsletter may be used after:
a) providing an email address to which emails – the Newsletter – will be sent;
b) clicking on the SIGN UP button on the form available in the Online Store.
5. The Newsletter may also be subscribed to by ticking the appropriate checkbox when setting up the Account – the Customer subscribes to the Newsletter when the Account is created.
6. The Newsletter service is provided free of charge for indefinite period of time. The Customer may, at any time and without giving a reason, unsubscribe from the Newsletter (cancel the Newsletter) by:
a) clicking on the unsubscribe link contained in every message sent with the Newsletter, or;
b) choosing the relevant option in the Account service, or
c) sending a request in writing or electronically to the following email address: contact@qi-nu.com
7. The Order Form initiates the conclusion of the Sales Contract by adding a Product to the Cart by the Customer, filling in the data in the Order Form in accordance with Section 4 of these Terms and Conditions. It is necessary for the Customer to provide in the Order Form the following details of the Customer: name and surname/business name, address (street, house/flat number, postal code, town, country), email address, contact telephone number, and details concerning the Sales Contract: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the business name and tax number (NIP) if a VAT invoice is to be enclosed to the Order.
8. The Order Form service is provided free of charge and initiates the conclusion of a Sales Contract without the need to set up an Account, it is a one-off service and terminates at the moment of placing the Order through the Order Form or at the moment of earlier discontinuation of placing an Order through it.
9. The Customer may add an Opinion after the purchase of the Product, in response to the Seller's request sent to the Customer's e-mail, to express an opinion about the Product, using the appropriate form available on the Online Store.
10. The submission of an Opinion does not require a Customer Account to be registered and/or logged in.
11. Each Opinion, Question to the Opinion and Answer to the Question to the Opinion added by the Customer is marked solely by name, optionally the Customer may include age information.
12. The Opinion cannot include:
a) links, website addresses, links to other websites / services;
b) content that is commonly used as offensive, including profanity, obscenity, pornography or incitement to hatred, racism, xenophobia and conflict between nations;
c) content of a commercial or advertising nature;
d) personal data, including other natural persons, in particular: name and surname, place of residence, telephone number or e-mail address;
e) untrue, slanderous content, constituting an infringement of personal interests, undermining the good name or reputation of the Seller, opinion cannot violate the law in force, including the rights of third parties - in particular, it cannot be defamatory, infringe personal interests or constitute an act of unfair competition or violate decency or religious feelings;
f) content that is the result of an agreement with other Users or Contractors in order to mutually affect the credibility of the Seller.
13. The Seller may publish selected Opinions in the Online Shop, subject to archiving or deleting the oldest or selected Opinions in cases of changes to the layout of the website, description of the Products, changes to the Product, rebranding, and others, which will prove that the Opinions is out of date in relation to the presented Product.
14. The Opinion may be published on the Seller's website and when presenting the Product on other websites, in social media, as well as in marketing communications related to the Product to which the Opinion pertains or concerning the Seller's promotion.
15. Under the terms of the applicable laws, the Seller is entitled to remove opinions in whole or in part.
16. The Opinion may be published on the Seller's website and when presenting the Product on other websites, in social media, as well as in marketing communications related to the Product to which the Opinion pertains or concerning the Seller's promotion.
§ 4. TERMS OF USE OF THE ONLINE STORE
1. The Customer's obligations include, without limitation:
a) to use the Online Store in a manner compliant with the law, these Terms and Conditions, principles of social coexistence, principles of morality, with respect for personal rights, copyrights and intellectual property of the Seller and any third party;
b) to provide data that are true and correct and not misleading or infringing the rights of any third party;
c) to use services and functionalities made available by the Seller in a way that will not disturb the functioning of the Seller and the Online Store;
d) to use any content in the Online Store for personal use only.
2. The Seller declares that it is unacceptable for the Customer to undertake any action that could destabilise or interfere with the operation of the Online Store, or hinder access to the Online Store by the Seller or other Customers, and to undertake any action such as placing unsolicited commercial information in the Online Store or sending such information via the Online Store.
3. In the case of violation by the Customer of any laws, the provisions of these Terms and Conditions or the Privacy Policy, and in the case of the Customer behaving in a manner hindering the operation of the Online Store or inconveniencing other Customers, the Seller will be entitled to deprive the Customer of the right to use the Online Store or restrict the Customer's access to certain Online Store functionalities.
4. Promotions for selected Products may be organised in the Online Store. The Seller decides about the rules of promotion by publicising them on the website of the Online Store.
5. Notices, Seller's advertisements, price lists and other information about the Products, published on the webpages of the Online Store, specifically including their descriptions, technical and usage parameters and prices, constitute an invitation to conclude a contract.
§ 5. RULES FOR THE CONCLUSION OF A CONTRACT
1. The Customer may place an Order, via:
a) placing an Order through the Order Form on the Online Store website;
b) placing an Order through the Account service [partially filled in with Customer's details] by filling out the Order Form to the extent necessary to finalise the Order.
2. All Products available in the Online Store are original, brand new and compliant with generally applicable laws.
3. The Orders referred to in subsection 1 above may be placed 7 days a week, 24 hours a day.
4. Orders placed on weekdays after 04:00 p.m., on Saturdays, Sundays and holidays will be processed the next working day.
5. In order to effectively place an Order in the manner referred to in subsection 1(a) above, it is necessary to:
a) add the Product to the Cart;
b) correctly fill out the Order Form available on the website of the Online Store, containing details for shipment of the Product;
c) choose the method of payment, the method of delivery;
d) accept the Terms and Conditions and Privacy Policy and press "Complete order".
6. In order to effectively place the Order referred to in subsection 1(b) above, it is necessary to:
a) add the Product to the Cart;
b) log into the Account;
b) correctly fill out the Order Form available on the website of the Online Store;
a) choose the method of payment, the method of delivery;
b) accept the Terms and Conditions and Privacy Policy and press "Complete order".
7. During the process of placing an Order, until the button "Complete order" is pressed, the Customer may modify the data entered and change the Product selection.
8. Once the Order is placed, the Seller will immediately confirm that the Order has been placed by the Customer. The Seller confirms the order by sending the Customer an email containing confirmation of all material elements of the Order, to the address provided by the Customer.
9. The Contract will be concluded upon receipt by the Customer of the email confirming all material elements of the Contract in accordance with subsection 8 above.
10. The Order Completion Time (completing the Order and preparing it for shipping) is between 1 and 7 working days and is calculated as follows:
a) if the Customer chooses payment on delivery – from the date of conclusion of the Contract;
b) if the Customer chooses electronic payment method – from the date of crediting the Seller's bank account with the full amount of the payment.
11. The Customer may make changes to the Order or cancel it until the Seller confirms that the Order has been placed.
12. If the Products ordered by the Customer are not available in the Seller's warehouse, the Seller will inform accordingly via the Online Store or inform the Customer who placed the Order for the Product. In such case, the Customer may agree to extend the completion time of the Order or cancel the ordered Product or the entire Order.
13. The Customer has to read and accept these Terms and Conditions and the Privacy Policy, as a necessary element of the Order placement procedure, which the Customer acknowledges by ticking the appropriate box before finalising the Order. The Customer's failure to accept these Terms and Conditions or the Privacy Policy in the course of the Order placement procedure prevents the possibility of purchasing the Product via the Online Store.
14. As part of the Order placement procedure, the Customer also has to provide his/her personal data marked in the Order form as obligatory and read the privacy notice regarding the personal data processing available in Privacy Policy.
15. Information on the total value of the order, which includes the price of the Product, taxes and delivery cost, will be provided in each case on the webpage of the Order Form when placing the Order and then in the Order confirmation. Before the Order is finalised, the total cost to be paid by the Customer, including applicable taxes and delivery cost, will be displayed.
16. The Customer places the order by clicking the "Complete order" button. An order placed upon clicking “Complete order” entails the obligation to pay.
17. If the Customer has chosen to pay in advance when placing the order, the Customer should pay the price and delivery cost of the Product within 7 days of receiving an email from the Seller with confirmation of receipt of the order and acceptance of the order for completion. If the Customer fails to make payment within 7 days of Order confirmation, the Seller will request the Customer to make payment. If the payment is not made in full within the period specified in the request, the Seller has the right to cancel the Order, informing the Customer accordingly via email to the Customer's email address or by telephone.
§ 6. PRODUCT PRICES
1. The prices of the Products presented on the webpages of the Order Form are expressed in PLN and are gross prices, i.e. they include taxes, including tax on Products and services (VAT).
2. The prices of the Products displayed in the Online Store do not include the cost of delivery of the Product. The cost of delivery of the ordered Product will be given in the Order Form in each case during the placement of the Order, including immediately before and at the moment of the Customer's approval and placement of the Order, and will be included in the total value of the Order. The total Order value includes the price of the Product and the cost of delivery. The Customer will be informed of the total amount of the Order including delivery cost each time before placing the Order and in the Order confirmation email.
3. Information on the price of the Product, its features and essential characteristics are available in the description of the Products in the Online Store and are provided next to the presented Product.
4. The prices of Products listed on the Order Form web pages are valid only for placing Orders via the Order Form and may include promotional offers or additional discounts that are updated when the discount code is entered.
5. If the Customer wishes to receive a VAT invoice, he/she is obliged to provide the tax identification number in the Order Form. If the Customer requests a VAT invoice, the Customer agrees that the VAT invoice may be sent to the email address provided by the Customer.
§ 7. METHODS OF PAYMENT OF THE PRICE FOR THE ORDERED PRODUCT AND CHARGES FOR DELIVERY OF THE ORDERED PRODUCT
1. Settlement of electronic payment and payment card transactions is carried out according to the Customer's choice through authorized services. As a rule, the following payment methods are available:
a) Electronic payments through payment operators indicated in the “Methods of payment”;.
b) Payment by credit card - allowing payment by means of a selected payment card registered in the qi-nu.com Online Store.
2. The currently available methods of payment, including electronic ones, will be presented during the ordering procedure, before the order is placed.
3. Discount codes have a validity period during which the Customer can take advantage of the offered discount. A discount code may not be combined with any other discount code or other promotions, unless the terms and conditions of a given promotion provide otherwise.
§ 8. DELIVERY
1. Delivery is carried out by courier service to the address specified by the Customer when placing the Order. The Seller undertakes to supply the Customer with Products free from defects.
2. Delivery is available within the territory of the Republic of Poland and to selected countries indicated in the "Delivery methods and costs" tab in the Online Store. Available delivery methods may depend on the method of payment or Product chosen by the Customer.
3. The delivery of the Product to the Customer is payable, unless the Terms and Conditions of the Promotion or Contract state otherwise. Currently available methods and costs of Product delivery are indicated to the Customer in the "Delivery methods and costs" tab in the Online Store and each time in the Cart, including at the moment of expressing the Customer 's will to be bound by the Sale Contract.
4. The period of waiting for the Customer to receive the Product (delivery period) consists of the time taken to prepare the Order for shipment and the time taken for the Product to be delivered by the carrier.
5. The delivery due date of the Product to the Customer is up to 14 Business Days unless a shorter term is specified in the Product's description or during the Order submission.
6. The time of preparation of the Order for dispatch by the Seller is presented at each time on each sub-page of the given Product and is counted from the day of (the beginning of the curse of delivery period):
a) recognition of a bank account or Seller’s billing account - if the Customer chooses to pay by a wire transfer, an electronic payment or by a payment card;
§ 9. RIGHT OF WITHDRAWAL
1. The Customer, may withdraw from such contract within 14 days without giving any reason and without bearing any cost, except for the costs specified in subsections 7 and 8 below.
2. The period for withdrawal starts from the delivery day to the Consumer.
3. The Consumer may withdraw from the contract by informing the Seller of the decision to withdraw from the contract by an explicit statement, for example, by sending it, before the deadline, to the address:
a) In writing form to the address: Qi-Nu Spółka Z Ograniczoną Odpowiedzialnością with registered office in Izabelin B, ul. Bohaterów Kampinosu 13, 05-080 Izabelin B, Poland;
b) In electronic form to the email address: shop@qi-nu.com
4. In the case of withdrawal from a distance contract, the contract will be deemed not to have been concluded.
5. In the case of withdrawal from the contract, the Consumer will be obliged to return the Product to the Seller immediately, no later however than within 14 days from the date on which the Consumer informed the Seller of the withdrawal from the contract. To meet that deadline it is sufficient if the Product is sent back before the expiry of the 14-day period to the following address:
Magazyn Omida
ul. Kwietniowa 36
05-090 Wypędy
Poland
6. The Consumer will be obliged to cover the direct costs of returning the Product [packaging costs, postage for return shipping].
7. In the case of withdrawal from the contract, the Seller will immediately, not later than within 14 days from the date of receipt of a statement of withdrawal from the contract by the Consumer or the entity referred to in subsection 1, refund all payments received from the Consumer.
8. The payment will be refunded by the Seller using the same method of payment as the Consumer or the entity referred to in subsection 1, unless the entity has expressly agreed to a different method of refund.
9. The Seller may withhold the refund of payments received from the Customer until the Product return is received.
10. The Customer is liable for any diminution in the value of the item resulting from the use of the item in a manner other than that necessary to establish the nature, characteristics and functioning of the item.
11. The right of withdrawal from a distance contract will not apply to the Consumer or the entity referred to in subsection 1 with regard to contracts:
a) for the provision of services where the vendor has performed a service in full with the express consent of the consumer who has been informed prior to the performance of the service that they will lose their right of withdrawal after the vendor has performed that service;
b) in which the object of the supply is a non-prefabricated item produced to the consumer's specification or intended to meet their individual needs;
c) where the object of the supply is a perishable item or an item with a short shelf life;
d) in which the object of the supply is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery;
e) in which the object of the supply is a thing which after delivery is, by reason of its nature, inseparably joined with other things;
§ 10. COMPLAINT PROCESSING
1. The Seller is obliged to deliver to the Customers Products without any physical or legal defects. The Seller is liable to the Customers for defects of the Products under the terms stipulated in the Romanian legislation.
2. A complaint may be submitted by the Customer:
a) In written form to the address: Qi-Nu Spółka Z Ograniczoną Odpowiedzialnością with registered office in Izabelin B, ul. Bohaterów Kampinosu 13, 05-080 Izabelin B, Poland;
b) In electronic form to the email address: shop@qi-nu.com
3. A complaint should contain, without limitation: name and surname, correspondence address, electronic mail address (email address) to which a reply to the complaint is to be sent if the Customer wishes to receive a reply to the complaint via email, date of purchase of the Product, type of Product complained about, exact description of the defect and the date on which it was found, the Customer's request and the Customer's preferred method of being informed about the manner of processing the complaint. The proof of purchase of the Product should be provided to the Seller along with the complaint.
4. The Customer who exercises their rights under the statutory warranty is obliged to deliver the defective Product at the Seller's expense to:
Magazyn Omida
ul. Kwietniowa 36
05-090 Wypędy
Poland
5. The Seller will process and respond to the complaint immediately, not later than within 14 working days from the date of complaint submission. The Customer will be informed about the manner of processing of the complaint in accordance with the details provided in the complaint submission.
§ 11. PERSONAL DATA AND PRIVACY POLICY
1. The Seller is the controller of the Customers' personal data and the detailed rules of processing of personal data are described in the Privacy Policy.
2. Information about cookies is available in the Privacy Policy.
§ 12. FINAL PROVISIONS
1. Contracts concluded through the Order Form or Purchase Form will be concluded in the Polish or other languages.
2. These Terms and Conditions are available free of charge in the Online Store under the "Terms and Conditions" tab. The Terms and Conditions are made available on the Website in a form which makes it possible to obtain, reproduce and record the content of these Terms and Conditions by means of an ICT system used by the Customer.
3. If these Terms and Conditions are amended, all Contracts concluded and orders placed prior to the effective date of the amendment to these Terms and Conditions will be performed in accordance with the Terms and Conditions in force on the date of conclusion of the Contract and placement of the Order by the Customer.
4. Matters not regulated in these Terms and Conditions will be governed by generally applicable provisions of Polish law.
5. The Terms and Conditions are available electronically at www.qi-nu.com (tab "Terms and Conditions”) and are effective in this version from 26th May 2025.
6. If a competent authority considers that any of these Terms is invalid, unlawful or unenforceable or that any provision of a Contract is invalid, illegal or unenforceable to a certain extent, the time limit shall be separated, the condition or provision in question by the rest of the terms, conditions and provisions, and the latter will continue to be valid to the maximum extent permitted by law.
7. These Terms and any expressly referenced document constitute the entire agreement between you and us with respect to the subject matter of any Agreement and supersede any other prior agreement, agreement or other verbal or written arrangement between you and us.
